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vektor.health

Frequently asked questions

Answers, in depth.

The deeper FAQ — care model, pricing, insurance, pharmacy partners, specific protocols, HIPAA, and state availability. Anything else, just email us.

About Vektor

Who we are and what makes the practice different.

Who directs care at Vektor Health?
Care is directed by board-certified physicians with sports- medicine and endocrine training. Each patient has a single named clinician across hormones, peptides, and metabolic protocols — not a different prescriber every renewal. See the about page for the founding team.
What does Vektor Health treat?
Hormone optimization (men's TRT, enclomiphene, women's HRT), peptide therapy (sermorelin, CJC/Ipa, BPC-157, TB-500, tesamorelin, NAD+, GHK-Cu, glutathione), GLP-1 metabolic therapy (semaglutide, tirzepatide), sexual wellness, and hair restoration. Full catalog at /treatments.
How is this different from Hone, Henry Meds, Hims, or Marek?
Hone is hormone-only. Henry Meds and Hims are quiz-funnel scale plays with limited peptide menus and rotating prescribers. Marek is concierge but costs $2,500–$4,000 year one and explicitly excludes NJ/NY/RI. Vektor sits in the gap: full peptide + hormone + GLP-1 menu, single clinician model, no annual membership fee. Founding members get 10% off each of their first three orders.

The care model

How visits, labs, messaging, and follow-up actually work.

How does the initial visit actually work?
You complete a structured intake (about 15 minutes), then book a 30-minute video consult with your physician. Real video — not an async form. Your physician reviews your history, asks the questions a script can't ask, and orders baseline labs. Follow-up consult to design your protocol after labs return.
How do labs work?
Your physician sends a lab order to your nearest Quest or LabCorp draw center. You walk in, get drawn (no appointment needed at most locations), and results return within 3–5 business days. Your physician then reviews them with you on a video call line-by-line — not via a PDF in your inbox. Repeat labs at 8–12 weeks after protocol changes, then quarterly.
Can I message the practice between visits?
Yes. Direct messaging is part of the practice — answered by a registered nurse based in NYC, a real clinician, not a chatbot or a first-tier support rep. Routine questions get same-day responses during business hours; anything clinical is escalated to your physician immediately. The medical director also checks in with you quarterly.

Pricing & payments

What's included, what's separate, and when billing starts.

Is there an annual membership fee?
No. There is no membership fee at Vektor. You pay only for what you use — protocols at fair retail, labs at our pharmacy partner's cost, shipping at cost. Founding members (first 100 patients only) get 10% off each of their first three orders, on any protocol. Standard patients pay list. See /pricing for the full breakdown.
How much do medications cost?
From $159/mo for Sermorelin, $249/mo for CJC-1295/Ipamorelin, $99/mo all-in for testosterone cypionate (drug + injection supplies + 2-day shipping; billed $297/quarter), $229–$269/mo for BPC-157 protocols. Full per-protocol pricing on /pricing.
Can I use HSA or FSA funds?
Sometimes — it depends on your plan's definition of eligible expenses and the clinical indication. Labs and most prescriptions are usually eligible; compounded medications vary by plan. We provide itemized receipts you can submit to your HSA/FSA administrator. We do not bill HSA/FSA directly.
When do I actually start paying?
When you fill your first prescription after launch in your state. There is no annual membership fee, so reserving costs nothing and there's nothing to bill until you activate care. Founding members' 10% discount is applied automatically to each of their first three orders — no code, no expiration while you wait for launch.

Insurance & coverage

What insurance does and doesn't cover in concierge telehealth.

Does insurance cover any of this?
We don't bill insurance for the visit or for compounded medications — they're cash-pay. Lab panels can usually be billed to your insurance under your physician's NPI. The cash-pay model on visits lets us run the cadence the medicine actually needs, instead of the 7-minute visits and restricted formularies that insurance gates the clinician toward.
What about branded GLP-1s like Wegovy or Zepbound?
For branded GLP-1s (Wegovy, Zepbound, Ozempic, Mounjaro), insurance coverage is plan-dependent and increasingly restrictive. Your physician can write a prescription you fill at any pharmacy that accepts your insurance, and we'll help you compare cash-pay vs insurance-billed cost. Compounded GLP-1s aren't sold from a menu — they're considered only where your physician documents a clinical need an FDA-approved product can't meet.
Will you handle insurance prior auths?
We can submit prior authorization paperwork for branded GLP-1s when patients want to try the insurance route. PA outcomes depend on your plan and indication. We'll be honest about likely success before you spend the time.

Pharmacy & medications

Compounded vs branded, sourcing, shipping, and safety.

What's a 503A vs 503B compounding pharmacy?
Both are FDA-regulated U.S. compounding pharmacies. 503A pharmacies compound for individual prescriptions; 503B pharmacies operate as outsourcing facilities and compound at commercial scale. Both are LegitScript-certifiable. Vektor uses both depending on the medication. Neither is a research- chemical supplier — that's a separate, unregulated category we don't engage with.
Why use compounded medications when branded exists?
For GLP-1s, compounded options often cost a fraction of branded equivalents (Wegovy + Zepbound list around $1,000– $1,900/mo without insurance) and may be the only accessible option when branded is on FDA shortage. For peptides, compounded is the only legal route — most peptides don't have a branded FDA-approved equivalent. We prescribe branded when it's the right choice; we don't default to it.
How does medication shipping work?
Medications ship directly from our 503A/503B pharmacy partners to your address — typically overnight or 2-day, refrigerated where required (most peptides ship in cold packs). Subscriptions auto-refill on the cadence your physician set; you can pause or stop any time.
Can I get research peptides like retatrutide or epitalon?
No. We don't prescribe peptides that haven't cleared FDA Phase II/III trials. Retatrutide and cagrilintide are still in clinical development. Epitalon and MOTS-c have no FDA approval pathway. Our scope is FDA-approved drugs and compounded peptides on the legitimate 503A list — not the research-chemical gray market.

Specific protocols

Questions about how individual protocols work.

Will TRT affect my fertility?
Exogenous testosterone suppresses the body's LH/FSH signal, which suppresses spermatogenesis. For patients who want to preserve fertility, we add HCG to maintain testicular function. Patients actively trying to conceive need a different protocol — usually enclomiphene-led rather than TRT. See the enclomiphene vs TRT article.
What are GLP-1 side effects like?
Most common: nausea, early satiety, constipation. They're usually transient and dose-dependent. We start at the lowest therapeutic dose and titrate slowly, which mitigates most of them. Hydration and protein intake guidance is part of the protocol. Direct physician messaging means side-effect questions don't wait for the next monthly visit.
Are over-the-counter hormone tests accurate?
For diagnostic purposes, no — most consumer hormone tests don't use sensitive-assay methodology (LC-MS/MS), which matters especially for male estradiol. We use proper clinical- grade panels at Quest or LabCorp. Bring any prior testing you've done — it's useful directional data even if we'll re-run the panel ourselves.

Privacy & HIPAA

How clinical and marketing data are handled.

Is Vektor HIPAA-compliant?
Yes. Clinical intake and care happen on HIPAA-compliant infrastructure with signed Business Associate Agreements (BAAs) across every vendor that touches Protected Health Information. The marketing site you're reading does not collect PHI — name and email only, no health questions.
Who can see my clinical data?
Your physician and the supporting clinical team — nurses, care coordinators — who are bound by HIPAA. We don't share clinical data with marketing partners, ad platforms, or anyone outside the care team unless you explicitly authorize it (e.g., asking us to send a summary to your PCP).
Can I delete my data?
Yes — see our Privacy Policy. You can request deletion of marketing data (name, email) anytime. Clinical records have separate retention rules under state medical-records law; we can't delete a chart we were required to maintain, but we can hand it over or close the account.

Regulatory & geography

State availability and the FDA 503A landscape.

Is Vektor available in my state?
We're anchored in the NJ/NY area and expanding state-by-state to all 50 U.S. states. Reserving a founding spot locks your 10%-off-every-protocol founder benefit even if your state goes live months later. Live state pages are listed on the about page.
How does FDA 503A regulation affect what's available?
FDA 503A compounding is a real, regulated category — but it evolves. Some peptides move on and off the compoundable list based on clinical evidence and supply considerations. We'll tell you transparently if a specific medication isn't available right now under the current 503A posture. Our pharmacy partners track regulatory updates in real time.
What if I'm traveling when my consult is scheduled?
You must be physically located in a state where your physician is licensed at the time of the appointment. Brief domestic travel is fine — just confirm where you'll be when we schedule. International travel during a consult is not currently supported.

Founding 100 — now open

Reserve 10% off your first three orders.

No annual membership fee. No charge to reserve. The 10% founder discount applies automatically on your first prescription after launch in your state.

Reserve · 10% off first 3 orders